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Technical Support Manager

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Organisation: Cambridgeshire County Council   Hours: 37.00
Salary: £33,153 - £35,755   Working Pattern:Permanent
Location: Speke House - St Ives   Reference: 18447

Closing date:

22 August 2019 at midday
This is a great opportunity to join and lead our busy technical support team within The ICT Service, a trading service within Cambridgeshire County Council

We provide essential ICT services - classroom practice, sales, systems design, consultancy, support - to maintained schools and academies in Cambridgeshire and beyond.

Your role will be to lead the office-based team responsible for delivering technical support services to customers.

It will be your responsibility to ensure delivery of services within acceptable service levels which meet the overall business and customer requirements.

You will be passionate about quality service provision and be responsible for reporting on the overall performance of the Technical Service Desk, taking steps to improve efficiencies and quality where you can, and not be afraid of escalating issues to your line manager when changes needed fall outside your area of authority.

You must be able to ensure customers receive a high-quality level of technical support for all of the ICT technology within schools.

You will have strong people skills, and be able to get the best out of your team.

You will also need to work closely with other teams within the Service to help ensure our customers receive a consistently high level of service and support.

If you would like to speak with us and find out more, please do call and ask for Dave Ager (Operations Manager), or John Chapman (ICT Service Manager).

Dave - dave.ager@theictservice.org.uk - 07775 928637
John - john.chapman@theictservice.org.uk - 07446 031277

Alternatively, if there's enough here to interest you, fill in the application form and we hope to see you at interview.

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