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Systems Support Assistant

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Organisation: Northamptonshire County Council   Hours: 37.00
Salary: £18,777 - £20,661   Working Pattern:Permanent
Location: One Angel Square - Northampton   Reference: 16949

Closing date:

07 December 2018 at midday
Northamptonshire County Council are currently looking to recruit a Systems Support Assistant to join our busy Customer Advice Team within the Registration Service.
The Registration Service has the statutory duty in Northamptonshire to register life events such as births and deaths, and to take notices of marriage or civil partnership and to subsequently solemnise and register them.
The successful candidate will need to have an in depth knowledge with Microsoft Office Packages such as Excel, Outlook and Word. Also an ability to use work based systems predominately Microsoft Dynamics CRM. You must have good communication skills and be an adept problem solver who has experience of working under pressure.
The main responsibilities of the role are;
- Workforce planning for up to 50 members of staff which includes a variety of full time, part time and casual workers. The rota is provided up to 8 weeks in advance and can at times require you to resolve staffing issues at short notice.
- Ceremony sales management where you will oversee ceremony bookings to ensure all of the requirements are met such as payment being taken and Notice of marriage has been completed by both parties.
- Appointment management which includes monitoring of available appointments to ensure statutory service agreements are met.
- Bespoke reporting to analyse trends in the service and also to monitor performance against statutory targets.
Please ensure you read the attached 'applying for a job' document before submitting your application.
Interviews will take place on 19th December 2018.
For informal enquiries or a discussion about the job, please contact the Recruiting Manager by clicking the ‘contact Recruiting Manager’ link in your ‘My Account’ tab on the job site


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