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Complex Case Officer

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Organisation: Northamptonshire Commissioner Fire and Rescue Authority   Hours: 37.00 Full time
Salary: £26,004 - £29,630   Working Pattern:Permanent
Location: Northern Accomodation Building   Reference: 21641

Closing date:

25 September 2020 at midday
Vacancy in the Fire Prevention Team - Northamptonshire Fire and Rescue Service
Complex Case Officer - Full Time Hours (37) – Monday – Friday
Grade I £26,004 - £29,630
Based at the Northern Accommodation Building and moving to alternative offices in Wellingborough in 2021.

Are you someone with experience of multi-agency safeguarding and Adult Risk Management processes? This is a brand new role in our team, which will help us to respond to concerns raised by our crews and Home Safety Team and to progress complex cases where improving fire safety of occupiers is intrinsically linked to multiple or complex needs and/or concerns about self-neglect, harm or abuse.

This vacancy sits within the Fire Prevention Team, which aims to keep people in our communities safe and well. Our challenge is to deliver timely and effective advice and interventions to ensure that vulnerable children, families and adults do not become victims of fire.

We receive referrals for home fire safety visits from a wide range of partners and also from individuals and family members. Our fire crews will also highlight concerns from incidents they attend. Some referrals progress easily but in other more complex cases, contacting occupiers or improving fire safety is more difficult to progress, for example, where there are issues such as hoarding and poor mental health, substance misuse or a neglected living environment. It is these cases that our new Complex Case Officer will manage and help to progress. Talking to occupiers about concerns and their needs, fact-finding, conducting follow up visits and working with partner agencies will therefore be daily business.

This will be regarded as a specialist post as you will advise colleagues internally and represent the service at multi-agency case meetings. It is therefore important that you already have a good working knowledge and experience of inter-agency guidance around early help for children and families, managing adults at risk and safeguarding.

Alongside managing cases, you will help to further develop our internal procedures and processes for recording and managing this work. To help with this you will attend some county safeguarding subgroups for children and families and adults, you will also have the opportunity to represent our service at some regional and national meetings with colleagues in other Fire and Rescue Services to ensure we work consistently.

Needless to say you will need to have a positive attitude and be self-motivated to successfully develop this new role, excellent interpersonal skills are also essential for you to build trust and rapport with colleagues, partners and those vulnerable occupiers we are trying to help.

Some existing knowledge and understanding of common causes of fires in the home and how they can be prevented would be desirable, but we will provide you with training and mentoring in this area.

Much of your case work will be related to concerns about neglect and self-neglect, you will therefore need to have personal resilience and will have access to support from line managers and also the service Wellbeing Support team.

As someone with experience of interagency safeguarding you will have an understanding of, and be committed to making safeguarding personal, as well as understanding when it is appropriate to share personal information.
Further details of the role can be found within the job description and person specification.

You must hold a full, current and valid driving license to enable you to drive service vehicles to meetings.

This is a full time role but there will be some flexibility on start and finish times.

If you require further information or an informal discussion about this post, please contact:

Prevention, Safeguarding and Partnerships manager – Lisa Bryan on or 07786 274684
Prevention Team Leader – Tina Collett on or 07500 128459

Closing date for applications is Midday on 25th September 2020
Please note that interviews will be held on 7th and 8th October 2020


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